FAQs

General

How do I start using Ultraviolet?

You can download the free Ultraviolet Chat app from the Apple App Store!

Ultraviolet is currently only available for iOS but our team is actively working on making the app available for Android users as soon as possible!

Are there any age restrictions or is UV open to all ages?

You must be 13 years old or older in order to make an account on Ultraviolet!

What is an Experience?

An experience is a unique interaction between a creator and member that are purchasable in a Creator’s club shop.

Some examples can include: private guitar lessons, hosting an IRL meet and greet, exclusive gaming stream, make-up tutorials, pre-release merchandise and so much more!

What is a Club Key?

A Club Key is a digital 3D pass that represents a club; fans can purchase a creator’s Club Key to gain exclusive access to a creator’s club.

What are Gems?

Gems are the in-app currency that are used to make purchases in Ultraviolet.

You can purchase more gems in the wallet section of your profile.

What’s the difference between the Experience Chat and regular DMs?

The Experience Chat and DM chat are two tabs under messages within the app. The DM chat is for general convos in your direct messages.

The Experience Chat is specifically designed to help creators stay organized and discuss the experiences that you or your fans have purchased!

This helps to keep communication organized and prevents the DMs from getting flooded with messages about experiences.

Creators

How can I make money on Ultraviolet?

Start making money on Ultraviolet by setting up your club, creating a club key, and adding your membership price! This is how you can earn money monthly from fan memberships to your club.

If you want to make extra money, start by adding experiences that fans can purchase. Experiences can be anything you want — extra content, merchandise, lessons, tutorials, talking with you, and anything else you can think of!

Don’t forget about tips! Fans can tip you for just about anything in the club! Whether it be in a livestream, in the club chat, or for an experience. Tipping is a great way for creators to be rewarded for being amazing :)

Check out our creator page for more information on how to make money as a creator!

What kinds of things can I do as a creator on Ultraviolet?

As a platform made for creators, Ultraviolet wants to make sure you have the tools you need to build a successful club and have fun with your community. We have a range of incoming features that you can use to make things a little more fun!

Our favorites include things like:

Creating your own Club Key
Creating experiences
Voting Polls
Direct messages
Unlockable content
Club chat
Live streams
1:1 Video calls

How long does it take to withdraw my earnings from Ultraviolet?

Upon withdrawal confirmation, it may take up to 3-5 business days to receive your earnings.

What is the difference between an 18+ and 21+ club on Ultraviolet?

An 18+ club is a club that may contain mature themes, including explicit spicy posts and graphic content. To create an 18+ club, you must check the 18+ box during club creation. This flag lets users know that the club may contain mature content that may not be appropriate for people under 18 years of age.

A 21+ club is a club that may include age-restricted products such as alcohol and tobacco.

You cannot display age-restricted content in public-facing areas of your club, like the club key, profile photo, or header. All age restricted content must remain private to the club. Age restricted content that is public facing is subject to removal.